4 or more registered attendees are required to run a session. In the event that a session is cancelled, attendees will have the option to reschedule to another workshop, or receive a full refund.

If the registrant cancels, the following cancellation and refund schedule will apply for this workshop:

• Date of registration to 15 calendar days prior to workshop date: 90% refund

• 14 calendar days or less prior to workshop date: No refund available.

• A 90% credit may be applied to future workshops

All cancellations and requests for refunds MUST be submitted in writing via postal mail, email or fax.  Telephone requests WILL NOT be honoured.  Refunds will be issued as either a credit to the credit card used for the original payment or by cheque if the original payment contribution was received by cheque, money order, wire transfer or other means.  

If you have erroneously registered twice for the same event a full refund will be provided if you notify us within 30 days of the transaction.

If you are unable to attend, you may provide a substitution to attend in your place. Substitutions are allowed with the written permission of the original registrant. A new payment will not be processed. If a change in credit card is required, it will no longer be treated as a substitution, but rather a new registrant. Substitutions MUST be submitted in writing at least 48 hours before the workshop. Telephone requests WILL NOT be honoured. Postal mail, email and fax requests only will be accepted.